SplashID Safe Password Manager

I’ve been trying to cancel this subscription for years to no avail. There is no cancel function in the app or online and customer support simply tells me it’s apple’s problem but apple says I am not subscribing to the service through the app store.<br/><br/>Use 1Password instead. Better app, better customer service.

Have used SPLASHID for years with no issues at all. Now with this new version 9.3.9 it is BAD!!! Can’t sink between MacBook Air and iPhone. And yes, they are on the same wifi network. Plus, why do I have to initiate the sync? Then when I ask for help I get some belligerent tech support person. Not what I payed for!!!!

Use it regularly. Works. Who could ask for more??

8.4.4 keeps crashing on MAC OS during local sync. I have 8.4.3 installed in another computer works well it keep asking me to get the latest but the latest version keeps crashing. Now I have a new computer run MAC OS 26 I downloaded the latest it also crashes. I need to get the app off of my old computer instead of downloading from the App Store since this version is useless

If you have a typo in your email or some other error when first setting up on a new device the only way to fix it is to completely delete the app and reinstall. It’s also super-frustrating that after purchasing lifetime licenses for my entire family, SplashID has discontinued active development on this product and spun off a new product with different licensing.

They won’t allow you to export your data unless you upgrade and purchase a subscription. Moving all my data off and into the new Apple Passwords app.

I’d been using SplashID on my iPhone and Mac for fourteen years (one of the developers was a neighbor), and for most of that period the company seemed functional. Now I strongly recommend checking the Better Business Bureau web site for the complaint against them which the Bureau upheld (though “ransomware” may be an exaggeration.) <br/><br/> My recent experience has been similar to the complainant’s. The company seems to have failed to deal with denial of service attacks, and my app has stopped syncing, with symptoms _different_ from those on their web site’s support page. (‘“Loading” spins for a while, nothing happens, then it says “Updated” for the current time.’) Their remaining support person has no knowledge of networking and inadequate writing skills; as other reviewers here have noted, he usually just sends an auto-reply. I was able to work around that temporarily by cc’ing their feedback address, but even the non-automated responses merely offered to re-do the whitelisting which had already failed. When I pointed this out in block capitals and orange letters, and pointed out that he hadn’t even asked for my network setup, I got an incoherent response. One possible interpretation was that I’m not allowed to have an Ethernet connection on my Mac (in addition to the WiFi router I’d been using successfully with SplashID for years.) When I asked for clarification, and then escalated to their Business Development address, I stopped getting any response at all.<br/><br/> This was once a good product; I liked the ability to synchronize locally rather than trusting the Cloud. I’m sorry to see what’s happened to the company.<br/><br/>Later: I experimented with various interpretations of Ram’s instructions; nothing worked, and I still have not gotten a response. I’ve reported SplashID to the App Store, and I suggest others who are no longer getting support do so as well.

It’s not on iTunes or Apple but STILL comes out of my account!