Royal Bank of Scotland

Rbs makes it deliberately difficult to switch money between your accounts in the hope that they will be able to charge overdraught fees. Nice try, I know what you are doing, how many of your customers don’t I wonder?

The app does not work when one tries to input a USA phone number. When registering it asks for country code from a drop-down menu. It assumes the USA is +1, whereas it is in fact 001. <br/>It assumes ones number is now +1 *** *** ****.<br/> It should be 001 *** *** ****.<br/>Thus, unless RBS corrects this I cannot access my accounts from the USA.<br/>I have contacted the help desk, and they tried to change number to start with 001, but to no avail.

Some minutes AFTER I have approved a transaction, I get a notification on the app icon that I need to approve the same transaction. Won’t go away until I thread my way to the notification centre and view the unnecessary message.

Latest update requires reregistration and involves the bank sending a text message which never arrives. The help desk just suggests contacting the phone carrier.

This is the perfect app for banking. My one problem is, it has temporarily banned me from talking to Cora, the RBS help ai robot. I don’t know why and I really need some questions answered.

I am usually using the app to see charges and balances and to pay bills. While it is easy to see the current account and recent transactions, I cannot understand why Bill Pay is not more obvious. I have bank accounts in three different countries and in the other two I can see Bill Pay as soon as the app opens. That is useful: when time is short (and when is it not?) I want to pay a bill and move on. This app wastes time.

I have just tried to make a payment to my credit card from my current account and was unable to do so.<br/>The RBS app is very frustrating and so much more complicated than other banks.<br/>It should be totally redone and made more user friendly!

I don’t get the negative reviews here. The app works fine and the functionality is great.<br/><br/>If it doesn’t work for you anymore try deleting and reinstalling, you’re not losing anything.