Fido My Account

When I finally got through to Fido to have them cancel on my last day of service, the process took forever, and the idiot on the phone lied to me about my end date. This ultimately led to him canceling my service quite a few days early today, so I’m without a plan and unable to contact anyone by phone before I leave the country. These guys are snakes just like Rogers. (I’m an electrical engineer, I know how easy it would be for them to get this right. It would have had to been negligence, or Fido would have had to have done it on purpose to cause this issue).<br/><br/>See previous review below. <br/><br/>This is targeted at Fido, not the app specifically. I’ve been trying to discontinue my phone number for days and can’t get through to a rep via calling, chatting, or Facebook messaging. Not to mention their website states you can only call to disable your account. <br/><br/>I had nothing against them before, I just have to move out of the country for a few months and want to stop paying for a number in Canada. Now that they’ve wasted hours of my time and cases an incredible amount of frustrating attempting to discontinue service with them, I certainly do have something against them at this point. Not to mention I need to cancel before the next billing cycle. What if it was ending now? I would be forced to pay for another month because they won’t answer their phones or chats. <br/><br/>It would seem illegal that Fido is preventing cancellation. Not to mention the fact that it’s so frustrating I would never even consider using this company again when there are other equivalent companies. <br/><br/>I hope this is useful for someone that is searching for a new provider.

Bad developers! Fix it asap when updated to new version this fido app, i cant login into my account!

Data usage is not available for 2 days

Does not work anymore??!

I have tired to login in but it don’t work out for me why

Cannot update my contact information

I have downloaded this app at least 10 times it never lets me sign in except for the guest sign in, I have texted todo for support and not even their support knows how to solve this issue, the guest sign in is limited and doesn’t let me manage or pay my own bill, so if you ask me: worst app ever!

I want to activate the 5 extra hour feature but can’t since the app has been under maintenance for 2 days. I have to spend my current data. There’s no other way to activate it anywhere else either. Clearly shows how reliable Fido services are when they can’t even fix their own app in 2 days