Michaels Stores

Three stars because managing my account and using my rewards in-store is pretty easy, and the UI itself is actually quite good, but just browsing is a miserable experience. Everything loads so slowly, and oftentimes if I leave the app while I’m browsing or if I hit something too fast, it freaks out and won’t load anything, so I have to close it and start over. Drives me crazy.

App crashes all the time, shows stuff in the cart and when you click on it nothing is there

I love Michael’s. I love the buy online/pick up at store process they have. However, this app actually works maybe 1/4 of the time. Constant crashing, LOADING, and inability to delete everything from my cart or multiple things at a time is what ruins it. I would gladly spend more money at Michael’s if I didn’t have to get out my laptop to order online every time<br/>I wanted to buy something. I guess that’s saving me money, maybe I shouldn’t complain.

This app is so unreliable. I can’t believe how much I had to exit the app because it was lagging so much. I was trying to order something quick, but decided to just order through Amazon.

Love that I can search from existing inventory and order for same-day pickup. BUT, the app is so slow, I can actually feel myself aging while I wait to see it’s frozen or just processing. Also, when I search a specific term, and select the “in-stock” option, I often get results that are neither.

I am a Michaels fanatic, however it’s pretty frustrating trying to shop via browser or the app due to several lags, glitches, or products just not saving or getting updated properly. At first I thought it was just a small issue (two years ago), however the problem is still here and ya times it can be pretty irritating to deal with.

The app lags like you wouldn’t believe. It takes me 5 minutes to look up a single product and add it to my cart. And the app forcefully logged me out and it’s so laggy that I can’t get back in anymore. <br/><br/>But worse than that, the app now has a garbage AI “assistant” that’s forced on you. It’s permanently sticking out of the right side of the screen, a distracting bright red button, and it doesn’t go away no matter what tab you open. Not even tucked away anywhere, just a permanent part of the screen now. Replacing human customer support is bad enough, but cluttering the interface with a useless AI “assistant” feels forceful and hostile.

id like to be able to search and find what aisle something is on