My Optus

I’m not happy bc the usage breakdown does. It work on the app. It would be helpful to know how I am using all my data as my data just uses up a lot in one day all of the sudden…

This app just doesn’t work. <br/>Every time I launch it, I get an error message saying try again later - this is ridiculous

First of all, how can a phone operator app be over 300mb?? <br/>When on a chat with support, every time you get out the app, the chat closes and you’re brought back to the starting screen. Annoying and time wasting.

App says 24/7 chat function but there aren’t any agents servicing requests at night. People can have phone issues at all hours. Terrible service.

I’ve been repeatedly lied to by Optus “Customer Service”. Do yourself a favor and avoid them.

Updated to the latest version and now it doesn’t work. Awesome.

I love Optus because they are very reliable. It I don’t pay my phone bill on time they notify me and don’t automatically turn off my service. If I don’t have enough funds at the time I can always ask for an extension which usually gets approved. If I’m having trouble doing any of these online I can call their 24/7 customer service team and get it sorted. I’m a loyal customer and will be for a while.

The buttons are glitchy and it can never process my cards when I’m trying to select a subscription. Support is terrible especially the message support. Totally useless.