CardValet®

Most of the time when I try to turn my card on it just sits at processing, then when I try to log back into the app a while later it will not even give the option to log in or new user. This time I was able to get a card turned on but, now I can’t log in to turn it back off because the app won’t load.

The app has stopped my card after a purchase. Couldn’t use it. The bank said card valet locked it. No way to contact card valet. Another instance, Tried to enter a new card and made a mistake on the security code, no way to correct. Had to delete app and start over. Bank always says to contact card valet. Good while it works..

I’ve had this app for quite a while and it doesn’t have a lot of features, it’s really simple but that was ok until now that I’ve been trying to check my balance which I usually use it for that and it doesn’t have that option anymore.

I never leave reviews but this app made me want to throw my phone in anger. It used to be half decent but after now it’s not even that. It’s just flat out bad. The UI is clunky, the app glitches out and refuses to open regularly, and they removed the balance button. That last part is what makes me mad. For the MANY years I’ve used this app it had a button to check your balance. They took that away a while ago for no reason and made the app borderline unusable. What made me write this review is what happened today. I received money via Venmo to get something for a friend. I got the push notification saying $17.69 was added to my account. The total was $17.20. My card declined 3 times. That isn’t the apps fault, however that never would have happened if they HAD A BALANCE BUTTON!!! If you like actually knowing how much money you have don’t get this app. I hope whoever decided to remove the balance button gets removed from the team because that is quite possibly the stupidest decision I’ve seen a BANK APP make. I’m genuinely considering changing banks just so I never have to use this app again because what bank app doesn’t let you see your balance!?!? This one apparently.

I put my bank card in the app when I first installed it. Tried to get in the app a second time and it never opened back up again. It stayed on the loading screen well over 30 minutes unchanging.

Have not been able to use yet. When terms and conditions show up they are in ascii characters and are unreadable.

This app hasn’t worked for months… can no longer make card payments to CorTrust Account.<br/>Called multiple times but nothing has corrected or updated…

I can never log in when I need to